AE Tutors Privacy Policy

Last updated: Decemeber 20, 2025

This Privacy Policy explains how AE Tutors (“Company”, “We”, “Us”, or “Our”) collects, uses, stores, and protects your Personal Data when you use our mobile application, website, and related services (“Service”). This policy is prepared in accordance with applicable United Arab Emirates data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Interpretation and Definitions

• Account – A unique account created for you to access our Service.
• Application – The AE Tutors mobile or web-based software provided by the Company.
• Company – AE Tutors, operating in the United Arab Emirates.
• Device – Any device capable of accessing the Service.
• Personal Data – Any data relating to an identified or identifiable natural person.
• Service Providers – Third parties engaged by the Company to support the Service.
• Usage Data – Data collected automatically through use of the Service.
• You – The individual using or accessing the Service.

2. Information We Collect

Personal Data

• Full name
• Email address
• Phone number
• Country and city of residence
• User role (student, parent, tutor)
• Payment and billing information (processed securely by third-party providers)

Usage and Technical Data

• IP address
• Device identifiers and operating system
• Application version and crash logs
• Usage patterns, session duration, and interaction data

3. Legal Basis for Processing

We process Personal Data based on one or more of the following legal grounds, as permitted under UAE law:

• Your explicit consent
• Performance of a contract or service request
• Compliance with legal or regulatory obligations
• Legitimate business interests, provided these do not override your rights

4. How We Use Your Data

• Providing, operating, and maintaining the Service
• Account creation and identity verification
• Tutor–student matching and communication
• Processing payments and invoices
• Customer support and service communications
• System security, fraud prevention, and monitoring
• Analytics and service improvement
• Compliance with UAE laws and regulatory requirements

5. Sharing and Disclosure of Data

We may share your Personal Data only when necessary and under strict safeguards:

• With Service Providers (hosting, payment gateways, analytics, messaging services)
• With tutors or students strictly for service delivery purposes
• With legal or regulatory authorities when required by UAE law
• In the event of a business restructuring, merger, or asset transfer
• With your explicit consent

We do not sell or rent your Personal Data to third parties.

6. Data Retention

• Personal Data is retained for as long as your account remains active.
• After account closure, data may be retained for up to 12 months or longer if required by UAE law.
• Usage and log data may be retained for security, analytics, and compliance purposes.

7. Cross-Border Data Transfers

Where Personal Data is transferred outside the UAE, we ensure appropriate safeguards are implemented in accordance with UAE PDPL requirements, including contractual protections and secure hosting environments.

8. Data Security

We apply reasonable administrative, technical, and physical security measures to protect Personal Data against unauthorized access, loss, or misuse. Despite these measures, no system can be guaranteed to be completely secure.

9. Your Rights Under UAE Law

Subject to applicable laws, you may have the right to:

• Access your Personal Data
• Request correction of inaccurate data
• Request deletion where legally permissible
• Withdraw consent at any time
• Object to certain types of processing

Requests can be submitted by contacting us at admin@bashartasslak.com. We may request verification before fulfilling your request.

10. Children’s Privacy

Our Service may be used by students under the age of 18 only with the consent and supervision of a parent or legal guardian. We do not knowingly collect Personal Data from children without such consent.

11. Third-Party Services and Links

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the Service or via email. The updated version becomes effective once published.

13. Contact Information

For questions, concerns, or data requests, please contact us:

📧 admin@bashartasslak.com
📍 AE Tutors, United Arab Emirates